At Aoneroof University, we strive to provide high-quality educational services that meet the needs and expectations of our students. However, we understand that there may be circumstances where a refund request is necessary. Please read our refund policy carefully.
Before Course Commencement:
If you request a refund before the course starts, you are eligible for a full refund of the course fees paid, minus any administrative fees.
After Course Commencement:
The Placement Officers Plan is a subscription service billed annually. Due to the nature of the service, refunds are not available once the subscription has been activated.
Medical Emergencies: If you are unable to continue the course due to a medical emergency, please provide a valid medical certificate within 14 days of the incident. Refunds, if approved, will be prorated based on the portion of the course completed.
Personal Emergencies: In the case of other personal emergencies, please contact us as soon as possible. Refunds or course deferrals will be considered on a case-by-case basis.
Request Submission: To request a refund, you must submit a written request via email to [contact email], including your name, course details, and reason for the refund request.
Review Process: Upon receiving your request, our team will review it and notify you of the outcome within 7 business days.
Refund Processing: If your refund is approved, the amount will be credited back to your original payment method within 14 business days.
Administrative Fees: Certain administrative fees associated with enrollment, registration, or processing may be non-refundable. These will be clearly communicated during the enrollment process.
Third-Party Charges: Any charges incurred from third-party services (e.g., payment gateway fees) are non-refundable.
If a course is canceled by Aoneroof University due to unforeseen circumstances, you will be offered a full refund or the option to enroll in a future course of equal value.
If you are dissatisfied with the outcome of your refund request, you may appeal the decision by contacting [appeal contact information]. All appeals must be submitted within 7 days of receiving the refund decision.